No, it is not required, but creating an account will allow our system to record your information, saving you time by not having to enter details when shopping. You can register now, and there will be a discount for newcomers on your first purchase.
Yes, there will be a 15% discount on the first order after registering as our member.
All orders will be processed within 2 working days, processing time may be slightly longer on weekends and public holidays
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. You may check the status of your order in “My Account” if you are a registered user.
Delivery times will vary depending on your location. For full details on delivery timescales based on your location, please see our shipping page. During our busier period such as Sale, Black Friday and Christmas, this may be extended. Poor weather may also cause disruption to our delivery lead times
Within 24 hours after you place an order, if you need to modify the order or cancel the order, you can contact customer service to help you cancel the order, if the order has been shipped, it is recommended that you contact customer service or logistics company to return the package after receiving the goods
We will process your refund first time once we have received the returned package and check that. All refunds should be processed within 15 days, if you have not received your refund in this time, please contact our customer service with the tracking information for the return so we can investigate and locate the package
You can check the order status in “My Account”, before the order is sent out, you can contact our customer service to modify the address. Unfortunately, the address may not be modified after the product is shipped. If you are in a hurry, you can choose the correct address to re-order order, and contact our customer service or logistics to return the package with the wrong address.
We're sorry to hear that your order has arrived damaged. Please contact our Customer Care Team with a clear image of your delivery note and the damaged item(s) you received so that we can better help resolve this for you.
We're sorry to hear that your order is incorrect. Please contact our Customer Care Team with a clear image of your delivery note and the damaged item(s) you received so that we can better help resolve this for you.
Our products are 100% free shipping, please don't worry about the shipping cost.
If the return is caused by the consumer, consumer should be responsible for the return shipping costs，and specific fare should be based on the express company. If for our reasons, please contact customer service the first time, and we will provide you with a satisfactory solution,please see our refund page.